FAQ

Our Mystery Boxes and Mystery Bags are curated surprise bundles filled with handmade items, DIY goodies, bath & body treats, accessories, and exclusive Confetti This products. Each box is thoughtfully packed with love and creativity.

Can I choose what goes inside my Mystery Box?

No. Mystery Boxes are curated surprises. That’s part of the fun! We do not customize individual items inside mystery boxes unless explicitly stated in the product description.

Are all Mystery Boxes final sale?

Yes. Due to the surprise nature of Mystery Boxes and hygiene regulations involving bath & body products, all mystery box and mystery bag purchases are final sale and non-refundable.

What if I receive a damaged item?

If your item arrives damaged, please email us within 48 hours of delivery at [your email address] with:

• Your order number

• Clear photos of the damaged item

• Photos of the packaging

We will review and offer a replacement or store credit if applicable.

Will I receive duplicate items?

We do our best to vary items in each mystery box. However, if you purchase multiple boxes or previously ordered similar products, duplicates are possible.

Are your bath & body products handmade?

Yes! All Confetti This bath & body products are handmade in small batches with care and creativity.

Are your products FDA-approved?

Our products are handmade cosmetics and are not evaluated or approved by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease.

Do you offer medical advice?

No. We are not medical professionals. If you have sensitive skin, allergies, are pregnant, nursing, or under medical care, please consult your physician before using any new product.

How should I test a new product?

We recommend performing a patch test before full use:

1. Apply a small amount to your inner arm.

2. Wait 24 hours.

3. Discontinue use if irritation occurs.

What ingredients do you use?

Ingredients are listed on each product page. Please review carefully before purchasing if you have allergies or sensitivities.

How should I store my products?

Store in a cool, dry place away from direct sunlight. Because our products are handmade, temperature changes may affect texture but not performance.

What is the shelf life?

Most handmade bath & body products have a 6–12 month shelf life when stored properly.

Are DIY kits safe for children?

Some kits may contain small parts and are not suitable for children under 8 years old without adult supervision. Please read product descriptions carefully.

Can I cancel my subscription?

Subscription boxes may be canceled before the next billing cycle. Once a subscription box has shipped, it cannot be refunded.

CONTACT

For customer support, please contact: [email protected]

We aim to respond within 1–2 business days.

. We are committed to processing and shipping your order with care and efficiency.

Please review our shipping policy below.

Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays).

Processing time includes order verification, product preparation, packaging, and fulfillment.

Please note:

• Handmade bath & body products are made in small batches and may require full processing time.

• Mystery Boxes and subscription boxes may have specific shipping dates listed in the product description.

• During product launches, holidays, or promotions, processing times may extend slightly.

Shipping Method

We ship all orders via USPS Flat Rate Shipping.

USPS Flat Rate shipping includes:

• Delivery within the United States

• A tracking number

• Standard USPS delivery timelines

Once your order has shipped, you will automatically receive an email containing your tracking number.

Shipping Areas

At this time, we ship within the United States only.

For special shipping requests, please contact us before placing your order.

• Subscription boxes ship according to the monthly shipping schedule listed at checkout.

• Mystery Boxes and Mystery Bags ship within our standard 3–7 business day processing window unless otherwise stated.

• All sales on Mystery Boxes are final sale.

Tracking Information

Once your order has been shipped:

• You will receive a confirmation email with your USPS tracking number.

• Please allow 24–48 hours for tracking updates to appear in the USPS system.

Confetti This Comfort Lounge is not responsible for carrier delays once a package has been transferred to USPS.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

• We are not responsible for lost packages.

• Additional shipping fees may apply for reshipment.

Please double-check your shipping information before submitting your order.

.

Once an order is marked as delivered by USPS, Confetti This Comfort Lounge is not responsible for lost or stolen packages.

If your package is delayed:

• Please contact USPS directly using your tracking number.

• If further assistance is needed, you may contact us at [your email address].

Because our bath & body products are handmade:

• Heat exposure during transit may affect texture but not product quality.

• Slight melting or softening may occur in warmer climates.

• We recommend bringing your package indoors promptly after delivery.

We are not responsible for texture changes due to weather conditions

Shipping Issues

Shipping Insurance Disclaimer

Confetti This Comfort Lounge

All orders are shipped via USPS Flat Rate Shipping, which includes tracking and insurance coverage provided by USPS.

Each USPS Flat Rate package is automatically insured up to the coverage amount included by USPS at the time of shipment (typically up to $100 for Priority Mail).

Insurance Coverage Details

Once your order has been shipped:

• You will receive a tracking number via email.

• USPS assumes responsibility for the package while it is in transit.

• Insurance claims for lost or damaged packages must be filed through USPS.

If your package is:

• Lost in transit

• Damaged during delivery

You must notify us within 48 hours of the delivery date (or expected delivery date).

We may assist you in initiating a USPS insurance claim; however, claim approval is determined solely by USPS.

Contact Us

For questions regarding your order:

[email protected]

We aim to respond within 1–2 business days..

At Confetti This Comfort Lounge, we take pride in creating handmade products and curated mystery experiences with love and intention. Because many of our items are handmade and hygiene-sensitive, please review our policy carefully before purchasing.

Due to the nature of our products, please review our return and refund policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

All Mystery Boxes and Mystery Bags are final sale.

Due to the surprise nature of these products, we do not offer:

• Refunds

• Exchanges

• Returns

• Custom substitutions

By purchasing a mystery item, you acknowledge and accept the surprise element.

For safety and hygiene reasons, all bath & body products are final sale.

We cannot accept returns or exchanges on:

• Soaps

• Body butters

• Scrubs

• Oils

• Glosses

• Any personal care items

If you have allergies or sensitivities, please review ingredient lists carefully before purchasing.

DIY kits and subscription boxes are non-refundable once shipped.

If you need to cancel a subscription:

• You must cancel before your next billing date.

• Once a subscription order has processed or shipped, it cannot be refunded.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email: [[email protected] ]

Include:

• Your order number

• Clear photos of the damaged item

• Photos of packaging

We will review your claim and may offer:

• Replacement

• Store credit

• Refund (if approved)

Claims submitted after 48 hours may not be eligible.

We want you to love your experience with us.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

• Photos of packaging

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Contact Us

For questions regarding your order:

[email protected]

We aim to respond within 1–2 business days..

Orders may be canceled within 12 hours of purchase if they have not yet entered processing.

After processing begins, cancellations are no longer possible.

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank to process the return.

Shipping fees are non-refundable.

Contact Us

For questions regarding your order:

[email protected]

We aim to respond within 1–2 business days..

Because many of our products are curated mystery experiences or handmade in small batches, we do not offer refunds, returns, or exchanges based on personal preference.

This includes, but is not limited to:

• “I didn’t like the items”

• “It wasn’t what I expected”

• “I don’t like the scent”

• “I don’t like the color”

• “It’s not my style”

• “I already have something similar”

By purchasing a mystery box, curated item, or handmade bath & body product, you acknowledge that:

• Product selections are final.

• Scents, colors, textures, and designs may vary.

• Individual taste or preference does not qualify as a defect.

Refunds are only considered in cases of verified damage, defect, or fulfillment error.

By completing this purchase, you acknowledge and agree that:

• All Mystery Boxes, Mystery Bags, Curated Items, DIY Kits, and Handmade Bath & Body Products are Final Sale. • Refunds, returns, or exchanges will not be granted based on personal preference, scent dislike, color variation, or style expectations. • Minor variations in handmade products are normal and do not qualify as defects. • Refunds are only issued in cases of verified damage or fulfillment error reported within 48 hours of delivery.

By placing this order, you agree to these terms.